PowerSchool experienced a major incident on October 20, 2026 affecting eFinancePlus, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 01:55 PM UTC
We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
- monitoring Oct 20, 2026, 02:18 PM UTC
A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.
- resolved Oct 20, 2026, 03:05 PM UTC
Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.