Poll Everywhere Outage History

This incident has been resolved

From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.

v1.20.5 has been released to the store and the issue is resolved.

We received reports that participants responding to World Cloud and Q&A questions in Poll Everywhere 2.0 would occasionally receive errors when responding to questions multiple times. We've tracked down this issue to a change made on July 14th, and released a fix this morning.

From 3:52am PT to 5:08 PT, elevated error rates occurred on Poll Everywhere 2.0, with 0.007% of requests failing with 500 internal server errors. We're working on a long-term fix but the initial impact has subsided.

This issue, which was the result of an issue with WorkOS, our third-party service provider, has been resolved.

This incident has been resolved.

We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.

We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.

Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.

An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.

We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.

A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].

Live updates were delayed for ~14 minutes due to a deployment configuration error

A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.

We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere

This incident has been resolved.

We've resolved the issue, and the outage has been resolved. Please contact [email protected] if you continue to encounter any errors or defects.

This has been resolved

Version 1.20.4 of our Chrome extension has been approved in the Chrome Web Store, which resolves the problem.

This issue is now resolved.

This incident has been resolved

An incident with our third-party service provider, WorkOS, resulted in a small number of errors today, around 12:50AM, primarily experienced when logging into or using pe.app. We have contacted our third-party service provider for details about this outage. As this issue has been resolved on their side, we do not expect to see further impacts at this time. Please refer to this incident on their status page: https://status.workos.com/incidents/llh8hvkdm9mb Additionally, though our status page is integrated with their system status, it did not appear as an outage on our page. We have also contacted them about this incident. If you continue to experience any errors, please contact [email protected]. Edit (1:44 PT): This was a Cloudflare global outage: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

From 4:57 PM Pacific through 5:45 PM Pacific, there were intermittent issues with live updates on Poll Everywhere 2.0. The root cause of this issue has been identified and fixed.