Poll Everywhere incident
Some SMS international longcode numbers are not working
Poll Everywhere experienced a minor incident on July 2, 2026 affecting PollEverywhere.com, lasting 11d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2026, 07:48 PM UTC
We have identified that Denmark numbers are not working for SMS. We have contacted our SMS provider and are in the process of resolving this issue. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to a different number.
- identified Jul 06, 2026, 03:38 PM UTC
We have disabled the Denmark SMS number and failed over to the Germany phone number while the Denmark number is not working.
- identified Jul 13, 2026, 10:10 PM UTC
The incident has been updated to include every international number that is not US / Canada. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to either US / Canada.
- resolved Jul 13, 2026, 10:48 PM UTC
This incident has been resolved.