Poll Everywhere incident

pe.app serving 500 "internal server error" pages

Critical Resolved View vendor source →

Poll Everywhere experienced a critical incident on January 30, 2026 affecting pe.app, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 06:45 AM UTC
Resolved
Jan 30, 2026, 07:05 AM UTC
Duration
20m
Detected by Pingoru
Jan 30, 2026, 06:45 AM UTC

Affected components

pe.app

Update timeline

  1. investigating Jan 30, 2026, 07:01 AM UTC

    We're investigating a situation where pe.app is serving pages that indicate a 500 internal server error has occurred.

  2. resolved Jan 30, 2026, 07:05 AM UTC

    We've resolved the issue, and the outage has been resolved. Please contact [email protected] if you continue to encounter any errors or defects.

  3. postmortem Jan 30, 2026, 07:29 AM UTC

    An underlying defect in the latest version of the framework we use – Ruby on Rails – led to a temporary failure during a routine update. We are working to get the fix merged in Ruby on Rails to resolve the defect in the long term.