Poll Everywhere incident

2.0 PowerPoint slide not matching participant device

Minor Resolved View vendor source →

Poll Everywhere experienced a minor incident on August 18, 2025 affecting pe.app and Apps and integrations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 05:36 PM UTC
Resolved
Aug 18, 2025, 05:36 PM UTC
Duration
Detected by Pingoru
Aug 18, 2025, 05:36 PM UTC

Affected components

pe.appApps and integrations

Update timeline

  1. investigating Aug 18, 2025, 02:50 PM UTC

    The Poll Everywhere 2.0 PowerPoint integration in rare circumstances is displaying a Poll Everywhere PowerPoint slide that is different than what the participants who have joined the presentation are seeing. We are currently investigating the issue.

  2. identified Aug 18, 2025, 03:19 PM UTC

    We have identified the root cause and are able to reproduce. We are currently investigating a fix.

  3. identified Aug 18, 2025, 04:37 PM UTC

    We are continuing to work on a fix, and will update again in one hour

  4. resolved Aug 18, 2025, 05:36 PM UTC

    We've concluded our investigation, and confirmed this is a bug with certain PowerPoint presentations on Windows only. We are continuing to work on this issue as a high priority bug, but closing out the active incident. August 29 Update: We have shipped a fix for this issue on Windows. Note, questions inserted in slide decks before today will need to be re-inserted to be compatible with the new fix on Windows.