Poll Everywhere Outage History

Poll Everywhere is up right now

Poll Everywhere had 48 outages in the last 2 years totaling 702h 37m of downtime — averaging 2 incidents per month.

There were 48 Poll Everywhere outages since April 30, 2025 totaling 702h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pollev-status.com

Critical September 18, 2026

Poll Everywhere 2.0 504 Errors

Detected by Pingoru
Sep 18, 2026, 10:46 PM UTC
Resolved
Sep 18, 2026, 11:07 PM UTC
Duration
21m
Affected: pe.app
Timeline · 3 updates
  1. investigating Sep 18, 2026, 10:46 PM UTC

    We are seeing 504 gateway timeouts across the site as well as integrations.

  2. investigating Sep 18, 2026, 10:49 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 18, 2026, 11:07 PM UTC

    The issue has been resolved. This was caused due to an incident with our authentication provider. Updates on this incident can be found on their status page. https://status.workos.com/incidents/phs2prf38d75

Read the full incident report →

Notice September 8, 2026

Support outage

Detected by Pingoru
Sep 08, 2026, 04:35 PM UTC
Resolved
Sep 08, 2026, 04:36 PM UTC
Duration
1m
Timeline · 2 updates
  1. identified Sep 08, 2026, 04:35 PM UTC

    Currently, our third-party service provider for email-based customer support, HubSpot, is experiencing an outage. See: https://status.hubspot.com/ We will update this notice when the issue contacting support is resolved.

  2. resolved Sep 08, 2026, 04:36 PM UTC

    Our third-party service provider has resolved the issue.

Read the full incident report →

Notice September 4, 2026

Phone System Migration

Detected by Pingoru
Sep 04, 2026, 04:33 PM UTC
Resolved
Sep 09, 2026, 03:43 PM UTC
Duration
4d 23h
Timeline · 2 updates
  1. monitoring Sep 04, 2026, 04:33 PM UTC

    We're currently migrating our support phone systems. In case you experience trouble reaching us at our main 800 number during this time, please reach out to us via email at [email protected] or contact us directly at: +1 (209) 314-6894 +1 (415) 687-1503 We appreciate your patience and apologize for any inconvenience.

  2. resolved Sep 09, 2026, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 25, 2026

Invites and Email Codes for authentication are down

Detected by Pingoru
Aug 25, 2026, 09:15 PM UTC
Resolved
Aug 25, 2026, 09:18 PM UTC
Duration
2m
Affected: pe.app
Timeline · 2 updates
  1. identified Aug 25, 2026, 09:15 PM UTC

    We've identified the issue and are working to resolve this.

  2. resolved Aug 25, 2026, 09:18 PM UTC

    This incident has been resolved. If you sent invites during this time and invites were not received, please resend invitations.

Read the full incident report →

Minor August 12, 2026

Question edit missing add choices and other settings

Detected by Pingoru
Aug 12, 2026, 04:26 PM UTC
Resolved
Aug 12, 2026, 04:46 PM UTC
Duration
19m
Affected: pe.app
Timeline · 3 updates
  1. investigating Aug 12, 2026, 04:26 PM UTC

    We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.

  2. identified Aug 12, 2026, 04:31 PM UTC

    The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.

  3. resolved Aug 12, 2026, 04:46 PM UTC

    This incident has been resolved

Read the full incident report →

Major August 4, 2026

Customers unable to login to Poll Everywhere 1.0

Detected by Pingoru
Aug 04, 2026, 08:30 PM UTC
Resolved
Aug 04, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 10, 2026, 06:42 AM UTC

    From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.

Read the full incident report →

Minor July 27, 2026

Google Slides insert not working for some users

Detected by Pingoru
Jul 27, 2026, 03:51 PM UTC
Resolved
Jul 28, 2026, 03:22 PM UTC
Duration
23h 31m
Affected: Apps and integrations
Timeline · 3 updates
  1. identified Jul 27, 2026, 03:51 PM UTC

    Google Slides is rolling out a UI update for some users that breaks Google Slides poll insert. We are actively working on a patch to support both versions of the UI. As a workaround, you can try one of the following: • Create a new browser profile and sign in with your Poll Everywhere-associated email address, or • Sign in to an alternative Google account and use that to insert your slides

  2. identified Jul 28, 2026, 01:56 PM UTC

    We've identified the issue and submitted updated apps to the Chrome Web Store and extension store for Microsoft Edge. These updates should be available as approvals complete.

  3. resolved Jul 28, 2026, 03:22 PM UTC

    v1.20.5 has been released to the store and the issue is resolved.

Read the full incident report →

Notice July 23, 2026

Poll Everywhere 2.0 Word Cloude and Q&A Response Failure

Detected by Pingoru
Jul 23, 2026, 02:20 PM UTC
Resolved
Jul 23, 2026, 02:16 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 23, 2026, 02:20 PM UTC

    We received reports that participants responding to World Cloud and Q&A questions in Poll Everywhere 2.0 would occasionally receive errors when responding to questions multiple times. We've tracked down this issue to a change made on July 14th, and released a fix this morning.

Read the full incident report →

Minor July 21, 2026

Increase in errors

Detected by Pingoru
Jul 21, 2026, 06:30 PM UTC
Resolved
Jul 21, 2026, 10:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 01:28 PM UTC

    From 3:52am PT to 5:08 PT, elevated error rates occurred on Poll Everywhere 2.0, with 0.007% of requests failing with 500 internal server errors. We're working on a long-term fix but the initial impact has subsided.

Read the full incident report →

Major July 16, 2026

Intermittent errors logging in

Detected by Pingoru
Jul 16, 2026, 08:23 AM UTC
Resolved
Jul 16, 2026, 01:24 PM UTC
Duration
5h 1m
Affected: pe.app
Timeline · 5 updates
  1. investigating Jul 16, 2026, 08:23 AM UTC

    We are currently investigating higher error rates when trying to authenticate

  2. identified Jul 16, 2026, 08:32 AM UTC

    Follow https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

  3. monitoring Jul 16, 2026, 10:18 AM UTC

    Things look to be improving, continue to check https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

  4. resolved Jul 16, 2026, 01:24 PM UTC

    This issue, which was the result of an issue with WorkOS, our third-party service provider, has been resolved.

  5. postmortem Jul 19, 2026, 10:10 PM UTC

    WorkOS, our third-party service provider, has published a [postmortem on this incident](https://workos.com/blog/service-disruption-on-july-16-2026). At Poll Everywhere, we take into account all incidents related to third-party service providers in our regular vendor review process. If you have any questions about this incident, please reach out to [[email protected]](mailto:[email protected]) or contact your CSM.

Read the full incident report →

Minor July 2, 2026

Some SMS international longcode numbers are not working

Detected by Pingoru
Jul 02, 2026, 07:48 PM UTC
Resolved
Jul 13, 2026, 10:48 PM UTC
Duration
11d 2h
Affected: PollEverywhere.com
Timeline · 4 updates
  1. identified Jul 02, 2026, 07:48 PM UTC

    We have identified that Denmark numbers are not working for SMS. We have contacted our SMS provider and are in the process of resolving this issue. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to a different number.

  2. identified Jul 06, 2026, 03:38 PM UTC

    We have disabled the Denmark SMS number and failed over to the Germany phone number while the Denmark number is not working.

  3. identified Jul 13, 2026, 10:10 PM UTC

    The incident has been updated to include every international number that is not US / Canada. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to either US / Canada.

  4. resolved Jul 13, 2026, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Slow job performance with some tasks

Detected by Pingoru
Jun 25, 2026, 09:19 AM UTC
Resolved
Jun 25, 2026, 10:45 AM UTC
Duration
1h 25m
Affected: PollEverywhere.com
Timeline · 4 updates
  1. investigating Jun 25, 2026, 09:19 AM UTC

    Some tasks are currently delayed (such as deleting polls) in 1.0.

  2. investigating Jun 25, 2026, 09:23 AM UTC

    The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.

  3. identified Jun 25, 2026, 09:47 AM UTC

    We've identified the autoscaling performance issue and are working on implementing a long-term fix.

  4. resolved Jun 25, 2026, 10:45 AM UTC

    We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.

Read the full incident report →

Notice June 25, 2026

For a brief period of time, certain actions were delayed

Detected by Pingoru
Jun 25, 2026, 08:53 AM UTC
Resolved
Jun 25, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 25, 2026, 08:53 AM UTC

    We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.

Read the full incident report →

Notice June 15, 2026

Minor service interruption

Detected by Pingoru
Jun 15, 2026, 03:53 PM UTC
Resolved
Jun 10, 2026, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 15, 2026, 03:53 PM UTC

    An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.

Read the full incident report →

Minor May 26, 2026

AI features unavailable

Detected by Pingoru
May 26, 2026, 03:31 AM UTC
Resolved
May 26, 2026, 04:43 AM UTC
Duration
1h 12m
Affected: pe.app
Timeline · 2 updates
  1. identified May 26, 2026, 03:31 AM UTC

    We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.

  2. resolved May 26, 2026, 04:43 AM UTC

    We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.

Read the full incident report →

Minor May 4, 2026

Tax calculation error

Detected by Pingoru
May 04, 2026, 08:28 AM UTC
Resolved
Apr 30, 2026, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 04, 2026, 08:28 AM UTC

    A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].

Read the full incident report →

Major April 22, 2026

Live updates delayed

Detected by Pingoru
Apr 22, 2026, 04:45 AM UTC
Resolved
Apr 22, 2026, 04:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 22, 2026, 05:06 AM UTC

    Live updates were delayed for ~14 minutes due to a deployment configuration error

Read the full incident report →

Major April 14, 2026

Poll Everywhere 1.0 Instability

Detected by Pingoru
Apr 14, 2026, 08:08 PM UTC
Resolved
Apr 14, 2026, 08:23 PM UTC
Duration
15m
Affected: PollEverywhere.com
Timeline · 2 updates
  1. investigating Apr 14, 2026, 08:08 PM UTC

    We've observed a elevated number of error across the site. We are currently investigating a root cause.

  2. resolved Apr 14, 2026, 08:23 PM UTC

    A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.

Read the full incident report →

Minor February 9, 2026

Keynote 15 is not currently supported

Detected by Pingoru
Feb 09, 2026, 04:42 PM UTC
Resolved
Feb 09, 2026, 11:30 PM UTC
Duration
6h 48m
Affected: Apps and integrations
Timeline · 3 updates
  1. identified Feb 09, 2026, 04:42 PM UTC

    There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.

  2. resolved Feb 09, 2026, 11:30 PM UTC

    We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere

  3. postmortem Feb 23, 2026, 06:36 PM UTC

    Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)

Read the full incident report →

Minor February 5, 2026

Issues with Sorting Q&A Poll by Value

Detected by Pingoru
Feb 05, 2026, 02:51 AM UTC
Resolved
Feb 05, 2026, 03:00 AM UTC
Duration
9m
Affected: pe.app
Timeline · 2 updates
  1. identified Feb 05, 2026, 02:51 AM UTC

    We have identified the issue and are deploying a fix.

  2. resolved Feb 05, 2026, 03:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 30, 2026

pe.app serving 500 "internal server error" pages

Detected by Pingoru
Jan 30, 2026, 06:45 AM UTC
Resolved
Jan 30, 2026, 07:05 AM UTC
Duration
20m
Affected: pe.app
Timeline · 3 updates
  1. investigating Jan 30, 2026, 07:01 AM UTC

    We're investigating a situation where pe.app is serving pages that indicate a 500 internal server error has occurred.

  2. resolved Jan 30, 2026, 07:05 AM UTC

    We've resolved the issue, and the outage has been resolved. Please contact [email protected] if you continue to encounter any errors or defects.

  3. postmortem Jan 30, 2026, 07:29 AM UTC

    An underlying defect in the latest version of the framework we use – Ruby on Rails – led to a temporary failure during a routine update. We are working to get the fix merged in Ruby on Rails to resolve the defect in the long term.

Read the full incident report →

Notice January 26, 2026

Poll Everywhere 2.0 billing links go to "stripe.com"

Detected by Pingoru
Jan 26, 2026, 06:09 PM UTC
Resolved
Jan 26, 2026, 09:05 PM UTC
Duration
2h 55m
Affected: pe.appStripe API
Timeline · 2 updates
  1. identified Jan 26, 2026, 06:09 PM UTC

    We've identified an issue where some billing emails and links on Poll Everywhere 2.0 go to "checkout.stripe.com", "buy.stripe.com", or "billing.stripe.com", or Stripe, our payment processor, instead of billing.pe.app. We're working on resolving the issue. In the interim, these links are safe. If you are curious about the authenticity of any email or link, please contact [email protected].

  2. resolved Jan 26, 2026, 09:05 PM UTC

    This has been resolved

Read the full incident report →

Major January 9, 2026

We have identified an issue where Poll Everywhere activities will not insert in Google Slides

Detected by Pingoru
Jan 09, 2026, 03:45 PM UTC
Resolved
Jan 12, 2026, 01:40 AM UTC
Duration
2d 9h
Affected: Apps and integrations
Timeline · 3 updates
  1. identified Jan 09, 2026, 03:45 PM UTC

    We have identified the problem that is preventing Google Slides insertion. We are working on a new release that will fix the problem.

  2. monitoring Jan 09, 2026, 04:43 PM UTC

    We have submitted a new version of the Poll Everywhere for Google Slides app to the Google extension store. We will update this status to Resolved once v1.20.4 has been approved and is available.

  3. resolved Jan 12, 2026, 01:40 AM UTC

    Version 1.20.4 of our Chrome extension has been approved in the Chrome Web Store, which resolves the problem.

Read the full incident report →