Poll Everywhere Outage History

Started Oct 06, 2026, 04:51 PM UTC· resolved Oct 06, 2026, 06:06 PM UTC

1. investigating Oct 06, 2026, 04:51 PM UTC

   We are currently investigating an issue where users accepting an invite are redirected to an error page. As a work around, if you see the "Login Again" button on the error page, clicking that should resolve the invite.

2. resolved Oct 06, 2026, 06:06 PM UTC

   This incident has been resolved.

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Started Sep 18, 2026, 10:46 PM UTC· resolved Sep 18, 2026, 11:07 PM UTC

1. investigating Sep 18, 2026, 10:46 PM UTC

   We are seeing 504 gateway timeouts across the site as well as integrations.

2. investigating Sep 18, 2026, 10:49 PM UTC

   We are continuing to investigate this issue.

3. resolved Sep 18, 2026, 11:07 PM UTC

   The issue has been resolved. This was caused due to an incident with our authentication provider. Updates on this incident can be found on their status page. https://status.workos.com/incidents/phs2prf38d75

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Started Sep 08, 2026, 04:35 PM UTC· resolved Sep 08, 2026, 04:36 PM UTC

1. identified Sep 08, 2026, 04:35 PM UTC

   Currently, our third-party service provider for email-based customer support, HubSpot, is experiencing an outage. See: https://status.hubspot.com/ We will update this notice when the issue contacting support is resolved.

2. resolved Sep 08, 2026, 04:36 PM UTC

   Our third-party service provider has resolved the issue.

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Started Sep 04, 2026, 04:33 PM UTC· resolved Sep 09, 2026, 03:43 PM UTC

1. monitoring Sep 04, 2026, 04:33 PM UTC

   We're currently migrating our support phone systems. In case you experience trouble reaching us at our main 800 number during this time, please reach out to us via email at [email protected] or contact us directly at: +1 (209) 314-6894 +1 (415) 687-1503 We appreciate your patience and apologize for any inconvenience.

2. resolved Sep 09, 2026, 03:43 PM UTC

   This incident has been resolved.

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Started Aug 25, 2026, 09:15 PM UTC· resolved Aug 25, 2026, 09:18 PM UTC

1. identified Aug 25, 2026, 09:15 PM UTC

   We've identified the issue and are working to resolve this.

2. resolved Aug 25, 2026, 09:18 PM UTC

   This incident has been resolved. If you sent invites during this time and invites were not received, please resend invitations.

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Started Aug 12, 2026, 04:26 PM UTC· resolved Aug 12, 2026, 04:46 PM UTC

1. investigating Aug 12, 2026, 04:26 PM UTC

   We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.

2. identified Aug 12, 2026, 04:31 PM UTC

   The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.

3. resolved Aug 12, 2026, 04:46 PM UTC

   This incident has been resolved

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Started Aug 04, 2026, 04:30 AM UTC· resolved Aug 04, 2026, 08:30 PM UTC

1. resolved Aug 10, 2026, 06:42 AM UTC

   From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.

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Started Jul 27, 2026, 03:51 PM UTC· resolved Jul 28, 2026, 03:22 PM UTC

1. identified Jul 27, 2026, 03:51 PM UTC

   Google Slides is rolling out a UI update for some users that breaks Google Slides poll insert. We are actively working on a patch to support both versions of the UI. As a workaround, you can try one of the following: • Create a new browser profile and sign in with your Poll Everywhere-associated email address, or • Sign in to an alternative Google account and use that to insert your slides

2. identified Jul 28, 2026, 01:56 PM UTC

   We've identified the issue and submitted updated apps to the Chrome Web Store and extension store for Microsoft Edge. These updates should be available as approvals complete.

3. resolved Jul 28, 2026, 03:22 PM UTC

   v1.20.5 has been released to the store and the issue is resolved.

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Started Jul 23, 2026, 02:16 PM UTC· resolved Jul 23, 2026, 02:16 PM UTC

1. resolved Jul 23, 2026, 02:20 PM UTC

   We received reports that participants responding to World Cloud and Q&A questions in Poll Everywhere 2.0 would occasionally receive errors when responding to questions multiple times. We've tracked down this issue to a change made on July 14th, and released a fix this morning.

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Started Jul 20, 2026, 06:30 PM UTC· resolved Jul 21, 2026, 10:45 AM UTC

1. resolved Jul 21, 2026, 01:28 PM UTC

   From 3:52am PT to 5:08 PT, elevated error rates occurred on Poll Everywhere 2.0, with 0.007% of requests failing with 500 internal server errors. We're working on a long-term fix but the initial impact has subsided.

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Started Jul 16, 2026, 08:23 AM UTC· resolved Jul 16, 2026, 01:24 PM UTC

1. investigating Jul 16, 2026, 08:23 AM UTC

   We are currently investigating higher error rates when trying to authenticate

2. identified Jul 16, 2026, 08:32 AM UTC

   Follow https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

3. monitoring Jul 16, 2026, 10:18 AM UTC

   Things look to be improving, continue to check https://status.workos.com/incidents/b52fkqjzcl20 for details and updates

4. resolved Jul 16, 2026, 01:24 PM UTC

   This issue, which was the result of an issue with WorkOS, our third-party service provider, has been resolved.

5. postmortem Jul 19, 2026, 10:10 PM UTC

   WorkOS, our third-party service provider, has published a [postmortem on this incident](https://workos.com/blog/service-disruption-on-july-16-2026). At Poll Everywhere, we take into account all incidents related to third-party service providers in our regular vendor review process. If you have any questions about this incident, please reach out to [[email protected]](mailto:[email protected]) or contact your CSM.

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Started Jul 02, 2026, 07:48 PM UTC· resolved Jul 13, 2026, 10:48 PM UTC

1. identified Jul 02, 2026, 07:48 PM UTC

   We have identified that Denmark numbers are not working for SMS. We have contacted our SMS provider and are in the process of resolving this issue. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to a different number.

2. identified Jul 06, 2026, 03:38 PM UTC

   We have disabled the Denmark SMS number and failed over to the Germany phone number while the Denmark number is not working.

3. identified Jul 13, 2026, 10:10 PM UTC

   The incident has been updated to include every international number that is not US / Canada. As a workaround, you can go to Profile -> International text messaging -> Coverage area to rotate to either US / Canada.

4. resolved Jul 13, 2026, 10:48 PM UTC

   This incident has been resolved.

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Started Jun 25, 2026, 09:19 AM UTC· resolved Jun 25, 2026, 10:45 AM UTC

1. investigating Jun 25, 2026, 09:19 AM UTC

   Some tasks are currently delayed (such as deleting polls) in 1.0.

2. investigating Jun 25, 2026, 09:23 AM UTC

   The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.

3. identified Jun 25, 2026, 09:47 AM UTC

   We've identified the autoscaling performance issue and are working on implementing a long-term fix.

4. resolved Jun 25, 2026, 10:45 AM UTC

   We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.

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Started Jun 25, 2026, 08:30 AM UTC· resolved Jun 25, 2026, 08:30 AM UTC

1. resolved Jun 25, 2026, 08:53 AM UTC

   We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.

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Started Jun 24, 2026, 04:00 PM UTC· resolved Jun 24, 2026, 04:00 PM UTC

1. resolved Jun 24, 2026, 07:46 PM UTC

   Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.

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Started Jun 10, 2026, 06:00 AM UTC· resolved Jun 10, 2026, 06:00 AM UTC

1. resolved Jun 15, 2026, 03:53 PM UTC

   An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.

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Started May 26, 2026, 03:31 AM UTC· resolved May 26, 2026, 04:43 AM UTC

1. identified May 26, 2026, 03:31 AM UTC

   We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.

2. resolved May 26, 2026, 04:43 AM UTC

   We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.

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Started May 05, 2026, 05:28 AM UTC· resolved May 14, 2026, 05:37 AM UTC

1. monitoring May 05, 2026, 05:28 AM UTC

   A security incident affecting Instructure (Canvas) has been announced. Poll Everywhere is not affected by this security incident. It is possible that later changes that affect Canvas may require re-initializing Canvas LMS connections, but currently we are not aware of customers experiencing problems with LMS integrations as a result of this security incident. Please contact Poll Everywhere if you are experiencing any issues with Canvas at [email protected]. See: https://status.instructure.com/incidents/9wm4knj2r64z and https://status.instructure.com/incidents/ns0sjlmkvc6g. For information about the Canvas security incident, please reach out to your contact at Instructure directly.

2. monitoring May 11, 2026, 04:52 AM UTC

   We'd like to express our deepest sympathy for our partners, customers, teachers, and students affected by the Canvas security incident, particularly following the events of late last week. We understand that this is a particularly challenging time for everyone impacted, and we are sorry for the profound impact this has had on everyone during final exams and end-of-semester work. Poll Everywhere remains unaffected by the security incident with Canvas. Poll Everywhere has been conducting internal investigations and reviews, and confirmed that there is no impact to the Poll Everywhere platform at this time. Additionally, Instructure has not notified Poll Everywhere that any data related to its services has been impacted. Poll Everywhere's connection to Canvas uses the LTI Advantage standard, an industry-common integration pathway with a variety of LMS platforms, including (but not limited to) Canvas. We rely on a trusted set of keys provided by Instructure that validates that incoming data from Canvas is authentic. This key material is only changed by Instructure, and they have not changed it. However, if Instructure rotates this key material, Poll Everywhere will seamlessly update its data to trust the newly issued key material. The LTI standard also defines a set of keys that are maintained by Poll Everywhere. Poll Everywhere's key material (private keys) remains safely stored with Poll Everywhere, and has not been compromised. As a result, no API rotation, credential rotation, or other security-adjacent credential changes are necessary for any customer or end-user of Poll Everywhere to undertake, with respect to the Canvas integration, at this time. Please reach out to [email protected] if you have any questions related to the Canvas security incident and how it affects Poll Everywhere. Please refer to https://www.instructure.com/incident_update and https://status.instructure.com/ for the status of the Canvas platform.

3. resolved May 14, 2026, 05:37 AM UTC

   Thank you for your continued use and support of Poll Everywhere. We're sorry for the impact that the incident at Instructure has had on everyone impacted. With respect to the security incident at Instructure regarding Canvas, we believe that Instructure has directly communicated to all affected customers with resolution information about this incident. We believe this situation to be closed, and we will continue to monitor the situation in the background. For more information, on the Canvas side, please see: https://www.instructure.com/incident_update. Once again, Poll Everywhere was not impacted during the Canvas security incident. In terms of future impact to Poll Everywhere, we expect no action to be required in terms of rotation of LMS setup or configuration. We alter and adjust our security program, including organizational and technical controls, in response to security incidents in the industry, including this one. We will incorporate this incident into our future planning. We remain in contact with Instructure and will monitor their response to this situation going forward. Again, to be extremely clear, Poll Everywhere has had no impact from this incident at Instructure. However, we believe it is our role as members of the security community to learn from all incidents, including this one. If you have any questions, please feel free to reach out to [email protected].

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Started Apr 30, 2026, 03:00 PM UTC· resolved Apr 30, 2026, 03:00 PM UTC

1. resolved May 04, 2026, 08:28 AM UTC

   A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].

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Started Apr 21, 2026, 04:45 PM UTC· resolved Apr 22, 2026, 04:45 AM UTC

1. resolved Apr 22, 2026, 05:06 AM UTC

   Live updates were delayed for ~14 minutes due to a deployment configuration error

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Started Apr 14, 2026, 08:08 PM UTC· resolved Apr 14, 2026, 08:23 PM UTC

1. investigating Apr 14, 2026, 08:08 PM UTC

   We've observed a elevated number of error across the site. We are currently investigating a root cause.

2. resolved Apr 14, 2026, 08:23 PM UTC

   A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.

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Started Feb 09, 2026, 04:42 PM UTC· resolved Feb 09, 2026, 11:30 PM UTC

1. identified Feb 09, 2026, 04:42 PM UTC

   There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.

2. resolved Feb 09, 2026, 11:30 PM UTC

   We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere

3. postmortem Feb 23, 2026, 06:36 PM UTC

   Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)

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Started Feb 05, 2026, 02:51 AM UTC· resolved Feb 05, 2026, 03:00 AM UTC

1. identified Feb 05, 2026, 02:51 AM UTC

   We have identified the issue and are deploying a fix.

2. resolved Feb 05, 2026, 03:00 AM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 06:45 AM UTC· resolved Jan 30, 2026, 07:05 AM UTC

1. investigating Jan 30, 2026, 07:01 AM UTC

   We're investigating a situation where pe.app is serving pages that indicate a 500 internal server error has occurred.

2. resolved Jan 30, 2026, 07:05 AM UTC

   We've resolved the issue, and the outage has been resolved. Please contact [email protected] if you continue to encounter any errors or defects.

3. postmortem Jan 30, 2026, 07:29 AM UTC

   An underlying defect in the latest version of the framework we use – Ruby on Rails – led to a temporary failure during a routine update. We are working to get the fix merged in Ruby on Rails to resolve the defect in the long term.

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Started Jan 26, 2026, 06:09 PM UTC· resolved Jan 26, 2026, 09:05 PM UTC

1. identified Jan 26, 2026, 06:09 PM UTC

   We've identified an issue where some billing emails and links on Poll Everywhere 2.0 go to "checkout.stripe.com", "buy.stripe.com", or "billing.stripe.com", or Stripe, our payment processor, instead of billing.pe.app. We're working on resolving the issue. In the interim, these links are safe. If you are curious about the authenticity of any email or link, please contact [email protected].

2. resolved Jan 26, 2026, 09:05 PM UTC

   This has been resolved

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