Podium Outage History

Started Oct 15, 2026, 03:47 PM UTC· resolved Oct 15, 2026, 05:28 PM UTC

1. identified Oct 15, 2026, 03:47 PM UTC

   We are aware of an issue with the new TOS pop up not allowing a user to accept the Terms. We have Identified the issue, and working to ship a fix to resolve the issue ASAP. We will update as we ship our proposed fix..

2. resolved Oct 15, 2026, 05:28 PM UTC

   This incident has been resolved..

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Started Oct 09, 2026, 05:18 PM UTC· resolved Oct 09, 2026, 06:03 PM UTC

1. identified Oct 09, 2026, 05:18 PM UTC

   Some automations are taking longer than usual to process. This includes tasks, conversation assignment, emails and notifications, status updates, and CRM opportunities. Our team is working on a fix and we'll post updates as things improve..

2. resolved Oct 09, 2026, 06:03 PM UTC

   This incident has been resolved and automations should be processing without delays. .

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Started Sep 30, 2026, 03:53 PM UTC· resolved Sep 30, 2026, 03:58 PM UTC

1. identified Sep 30, 2026, 03:53 PM UTC

   We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix..

2. resolved Sep 30, 2026, 03:58 PM UTC

   We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!.

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Started Sep 17, 2026, 08:52 PM UTC· resolved Sep 17, 2026, 08:52 PM UTC

1. resolved Sep 17, 2026, 08:52 PM UTC

   We are aware of the issue and we are currently investigating..

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Started Sep 08, 2026, 03:41 PM UTC· resolved Sep 08, 2026, 05:01 PM UTC

1. investigating Sep 08, 2026, 03:41 PM UTC

   We're noticing calls are sometimes failing to connect. We have our engineering teams taking a look at the issue and will provide an update soon..

2. resolved Sep 08, 2026, 05:01 PM UTC

   This incident has been resolved..

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Started Sep 08, 2026, 03:32 PM UTC· resolved Sep 08, 2026, 06:48 PM UTC

1. investigating Sep 08, 2026, 03:32 PM UTC

   AI messages currently not sending..

2. monitoring Sep 08, 2026, 04:18 PM UTC

   Fix implemented, monitoring the result to ensure all messages send..

3. monitoring Sep 08, 2026, 05:00 PM UTC

   As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events..

4. monitoring Sep 08, 2026, 05:19 PM UTC

   Voice agent services are experiencing an outage..

5. monitoring Sep 08, 2026, 06:05 PM UTC

   Error rates are decreasing, we're monitoring health until systems are fully restored..

6. resolved Sep 08, 2026, 06:48 PM UTC

   Health of all affected services has been restored..

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Started Sep 03, 2026, 03:15 PM UTC· resolved Sep 03, 2026, 05:50 PM UTC

1. investigating Sep 03, 2026, 03:15 PM UTC

   We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon..

2. investigating Sep 03, 2026, 03:34 PM UTC

   We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon.

3. monitoring Sep 03, 2026, 03:44 PM UTC

   We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again.

4. resolved Sep 03, 2026, 05:50 PM UTC

   This incident has been resolved..

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Started Sep 01, 2026, 05:12 PM UTC· resolved Sep 01, 2026, 05:54 PM UTC

1. investigating Sep 01, 2026, 05:12 PM UTC

   We are currently investigating an issue impacting multi location accounts. Users may see locations fail to load in the Inbox location picker. We are also seeing long load times for new log-ins as another side effect of this issue..

2. resolved Sep 01, 2026, 05:54 PM UTC

   This incident has been resolved..

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Started Sep 01, 2026, 04:52 PM UTC· resolved Sep 01, 2026, 06:02 PM UTC

1. identified Sep 01, 2026, 04:52 PM UTC

   We've identified an issue with our carrier partner causing some outbound SMS messages to fail. We are working with our partner to resolve this and will continue to provide updates..

2. identified Sep 01, 2026, 05:16 PM UTC

   We're continuing to work with our carrier partner to resolve this issue. The failures are intermittent, so retrying a failed message may succeed. Affected messages will display a general system failure error. We will continue to provide updates..

3. monitoring Sep 01, 2026, 05:40 PM UTC

   We're no longer seeing outbound SMS messages fail to deliver. We're continuing to monitor the situation as we work with our carrier partner..

4. resolved Sep 01, 2026, 06:02 PM UTC

   This incident has been resolved..

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Started Sep 01, 2026, 03:54 PM UTC· resolved Sep 15, 2026, 03:15 PM UTC

1. identified Sep 01, 2026, 03:54 PM UTC

   We are aware of an intermittent issue with inbox not updating in real time. we are investigating a resolution for this and will update as more information becomes available..

2. monitoring Sep 01, 2026, 05:18 PM UTC

   We implemented logs to better identify and address the issue and will continue to monitor for improvements..

3. monitoring Sep 02, 2026, 03:20 PM UTC

   We implemented a fix and we are seeing improvements across the board, we will continue to monitor to validate that the changes have fully resolved the issue..

4. resolved Sep 15, 2026, 03:15 PM UTC

   This incident has been resolved..

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Started Aug 26, 2026, 04:47 AM UTC· resolved Aug 26, 2026, 04:47 AM UTC

1. investigating Aug 26, 2026, 04:47 AM UTC

   Our carrier partners are investigating SMS & MMS delivery delays for AU customers

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Started Aug 24, 2026, 04:23 PM UTC· resolved Aug 28, 2026, 02:57 PM UTC

1. identified Aug 24, 2026, 04:23 PM UTC

   We're seeing delays up to an hour with the conversation list updating in the inbox for some accounts. This is related to the incident from last week and we've already get our engineering team working on a more durable fix. We'll provide an update soon..

2. monitoring Aug 24, 2026, 04:58 PM UTC

   We're beginning to see the lag time decrease. We're continuing to monitor to ensure that lag time reaches zero.

3. resolved Aug 28, 2026, 02:57 PM UTC

   This incident is resolved..

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Started Aug 21, 2026, 08:23 PM UTC· resolved Aug 21, 2026, 08:37 PM UTC

1. identified Aug 21, 2026, 08:23 PM UTC

   We've identified an issue where reporting dashboards for inbox, leads, calls, and automations are not loading properly. Our team is actively investigating and working on a resolution. We'll provide updates as we learn more..

2. resolved Aug 21, 2026, 08:37 PM UTC

   This incident has been resolved..

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Started Aug 21, 2026, 04:26 PM UTC· resolved Aug 21, 2026, 08:24 PM UTC

1. investigating Aug 21, 2026, 04:26 PM UTC

   We're seeing 15-30 minute lag spikes with conversation lists updating in the inbox. We've got our engineering team working on resolving this lag and will provide an update as soon as possible

2. monitoring Aug 21, 2026, 05:58 PM UTC

   We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional

3. resolved Aug 21, 2026, 08:24 PM UTC

   There should no longer be any delay with the inbox and conversation list

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Started Aug 21, 2026, 01:47 AM UTC· resolved Aug 21, 2026, 02:00 AM UTC

1. identified Aug 21, 2026, 01:47 AM UTC

   We've identified an issue affecting iOS Mobile App version 2026.34.1 that prevents some conversations from opening. Our team is actively working on a fix, and we'll post updates here as they're available..

2. resolved Aug 21, 2026, 02:00 AM UTC

   This incident has been resolved..

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Started Aug 19, 2026, 02:23 AM UTC· resolved Aug 19, 2026, 06:44 AM UTC

1. investigating Aug 19, 2026, 02:23 AM UTC

   We're investigating reports of AU Customers being unable to answer calls, toggle on Call Queues or save call groups.

2. monitoring Aug 19, 2026, 04:28 AM UTC

   We implemented a fix and are currently monitoring the result.

3. resolved Aug 19, 2026, 06:44 AM UTC

   This incident has been resolved.

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Started Aug 18, 2026, 08:15 PM UTC· resolved Aug 18, 2026, 08:31 PM UTC

1. investigating Aug 18, 2026, 08:15 PM UTC

   We're investigating elevated reports of the inbox not loading..

2. identified Aug 18, 2026, 08:25 PM UTC

   We've identified the issue that may be impacting users and are working towards a fix..

3. resolved Aug 18, 2026, 08:31 PM UTC

   This incident has been resolved..

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Started Aug 17, 2026, 02:55 PM UTC· resolved Aug 17, 2026, 03:38 PM UTC

1. investigating Aug 17, 2026, 02:55 PM UTC

   We're getting unusually high errors of bulk messages failing to send. We've got our engineering team taking a look to remedy this issue as quickly as possible..

2. monitoring Aug 17, 2026, 03:18 PM UTC

   We have implemented a fix and are starting to see these bulk messages start to send out. We'll keep an eye on the progress of bulk messages until we're fully caught up. We'll provide an update once we've done so.

3. resolved Aug 17, 2026, 03:38 PM UTC

   This incident has been resolved..

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Started Aug 10, 2026, 10:02 PM UTC· resolved Aug 10, 2026, 11:59 PM UTC

1. investigating Aug 10, 2026, 10:02 PM UTC

   We are currently investigating this incident.

2. resolved Aug 10, 2026, 11:59 PM UTC

   This incident has been resolved.

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Started Jul 21, 2026, 08:34 PM UTC· resolved Jul 21, 2026, 08:43 PM UTC

1. investigating Jul 21, 2026, 08:34 PM UTC

   We're seeing a large number of internal errors with Podium Phones causing calls to fail. We're actively investigating and working on a fix to resolve these errors and will provide an update soon.

2. monitoring Jul 21, 2026, 08:39 PM UTC

   We've implemented our fix and are seeing results return to normal. We're continuing to monitor to ensure regular functionality.

3. resolved Jul 21, 2026, 08:43 PM UTC

   Our Podium Phones functionality has fully returned to normal. We apologize for the inconvenience this caused and will be investigating the root cause to ensure similar down time doesn't occur again..

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Started Jul 14, 2026, 09:08 PM UTC· resolved Jul 14, 2026, 10:40 PM UTC

1. identified Jul 14, 2026, 09:08 PM UTC

   We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected.

2. identified Jul 14, 2026, 10:22 PM UTC

   We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users.

3. monitoring Jul 14, 2026, 10:37 PM UTC

   Our fix is live and we are ensuring that activity returns to normal.

4. resolved Jul 14, 2026, 10:40 PM UTC

   This incident has been resolved!.

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Started Jul 14, 2026, 02:03 PM UTC· resolved Jul 14, 2026, 05:09 PM UTC

1. investigating Jul 14, 2026, 02:03 PM UTC

   We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available..

2. monitoring Jul 14, 2026, 02:25 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Jul 14, 2026, 05:09 PM UTC

   This incident has been resolved..

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Started Jul 09, 2026, 04:30 PM UTC· resolved Jul 09, 2026, 05:38 PM UTC

1. identified Jul 09, 2026, 04:30 PM UTC

   Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion..

2. resolved Jul 09, 2026, 05:38 PM UTC

   This incident has been resolved..

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Started Jul 09, 2026, 03:52 PM UTC· resolved Jul 09, 2026, 05:00 PM UTC

1. investigating Jul 09, 2026, 03:52 PM UTC

   We're receiving a large number of reports of bulk messages failing to send. We are actively investigating.

2. identified Jul 09, 2026, 04:11 PM UTC

   We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality.

3. monitoring Jul 09, 2026, 04:18 PM UTC

   We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal.

4. resolved Jul 09, 2026, 05:00 PM UTC

   Bulk messages are now working normally. Thank you for your patience.

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Started Jul 06, 2026, 04:24 PM UTC· resolved Jul 08, 2026, 04:17 PM UTC

1. investigating Jul 06, 2026, 04:24 PM UTC

   Calls on the iOS app are connecting, but no audio is heard..

2. identified Jul 06, 2026, 05:56 PM UTC

   We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible..

3. identified Jul 07, 2026, 03:48 PM UTC

   We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix.

4. identified Jul 07, 2026, 07:57 PM UTC

   We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible..

5. resolved Jul 08, 2026, 04:17 PM UTC

   iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident.

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