Podium incident

AI employee messages not sending

Minor Resolved View vendor source →

Podium experienced a minor incident on September 8, 2026, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 03:32 PM UTC
Resolved
Sep 08, 2026, 06:48 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 08, 2026, 03:32 PM UTC

Update timeline

  1. investigating Sep 08, 2026, 03:32 PM UTC

    AI messages currently not sending..

  2. monitoring Sep 08, 2026, 04:18 PM UTC

    Fix implemented, monitoring the result to ensure all messages send..

  3. monitoring Sep 08, 2026, 05:00 PM UTC

    As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events..

  4. monitoring Sep 08, 2026, 05:19 PM UTC

    Voice agent services are experiencing an outage..

  5. monitoring Sep 08, 2026, 06:05 PM UTC

    Error rates are decreasing, we're monitoring health until systems are fully restored..

  6. resolved Sep 08, 2026, 06:48 PM UTC

    Health of all affected services has been restored..