Podium had 78 outages in the last 2 years totaling 508h 7m of downtime — averaging 3.2 incidents per month.
There were 78 Podium outages since February 9, 2026 totaling 508h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue with the new TOS pop up not allowing a user to accept the Terms. We have Identified the issue, and working to ship a fix to resolve the issue ASAP. We will update as we ship our proposed fix..
This incident has been resolved..
Some automations are taking longer than usual to process. This includes tasks, conversation assignment, emails and notifications, status updates, and CRM opportunities. Our team is working on a fix and we'll post updates as things improve..
This incident has been resolved and automations should be processing without delays. .
We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix..
We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!.
We are aware of the issue and we are currently investigating..
We're noticing calls are sometimes failing to connect. We have our engineering teams taking a look at the issue and will provide an update soon..
This incident has been resolved..
AI messages currently not sending..
Fix implemented, monitoring the result to ensure all messages send..
As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events..
Voice agent services are experiencing an outage..
Error rates are decreasing, we're monitoring health until systems are fully restored..
Health of all affected services has been restored..
We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon..
We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon.
We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again.
This incident has been resolved..
We are currently investigating an issue impacting multi location accounts. Users may see locations fail to load in the Inbox location picker. We are also seeing long load times for new log-ins as another side effect of this issue..
This incident has been resolved..
We've identified an issue with our carrier partner causing some outbound SMS messages to fail. We are working with our partner to resolve this and will continue to provide updates..
We're continuing to work with our carrier partner to resolve this issue. The failures are intermittent, so retrying a failed message may succeed. Affected messages will display a general system failure error. We will continue to provide updates..
We're no longer seeing outbound SMS messages fail to deliver. We're continuing to monitor the situation as we work with our carrier partner..
This incident has been resolved..
We are aware of an intermittent issue with inbox not updating in real time. we are investigating a resolution for this and will update as more information becomes available..
We implemented logs to better identify and address the issue and will continue to monitor for improvements..
We implemented a fix and we are seeing improvements across the board, we will continue to monitor to validate that the changes have fully resolved the issue..
This incident has been resolved..
Our carrier partners are investigating SMS & MMS delivery delays for AU customers
We're seeing delays up to an hour with the conversation list updating in the inbox for some accounts. This is related to the incident from last week and we've already get our engineering team working on a more durable fix. We'll provide an update soon..
We're beginning to see the lag time decrease. We're continuing to monitor to ensure that lag time reaches zero.
This incident is resolved..
We've identified an issue where reporting dashboards for inbox, leads, calls, and automations are not loading properly. Our team is actively investigating and working on a resolution. We'll provide updates as we learn more..
This incident has been resolved..
We're seeing 15-30 minute lag spikes with conversation lists updating in the inbox. We've got our engineering team working on resolving this lag and will provide an update as soon as possible
We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional
There should no longer be any delay with the inbox and conversation list
We've identified an issue affecting iOS Mobile App version 2026.34.1 that prevents some conversations from opening. Our team is actively working on a fix, and we'll post updates here as they're available..
This incident has been resolved..
We're investigating reports of AU Customers being unable to answer calls, toggle on Call Queues or save call groups.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We're investigating elevated reports of the inbox not loading..
We've identified the issue that may be impacting users and are working towards a fix..
This incident has been resolved..
We're getting unusually high errors of bulk messages failing to send. We've got our engineering team taking a look to remedy this issue as quickly as possible..
We have implemented a fix and are starting to see these bulk messages start to send out. We'll keep an eye on the progress of bulk messages until we're fully caught up. We'll provide an update once we've done so.
This incident has been resolved..
We are currently investigating this incident.
This incident has been resolved.
We're seeing a large number of internal errors with Podium Phones causing calls to fail. We're actively investigating and working on a fix to resolve these errors and will provide an update soon.
We've implemented our fix and are seeing results return to normal. We're continuing to monitor to ensure regular functionality.
Our Podium Phones functionality has fully returned to normal. We apologize for the inconvenience this caused and will be investigating the root cause to ensure similar down time doesn't occur again..
We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected.
We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users.
Our fix is live and we are ensuring that activity returns to normal.
This incident has been resolved!.
We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available..
We implemented a fix and are currently monitoring the result..
This incident has been resolved..
Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion..
This incident has been resolved..
We're receiving a large number of reports of bulk messages failing to send. We are actively investigating.
We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality.
We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal.
Bulk messages are now working normally. Thank you for your patience.
Calls on the iOS app are connecting, but no audio is heard..
We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible..
We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix.
We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible..
iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident.