Plum Voice Outage History

Type: Incident Duration: 16 minutes Affected Components: PCI DEV, PCI Fuse Oct 8, 21:21:56 GMT+0 - Investigating - We are currently investigating reports of intermittent call failures affecting a subset of Fuse PCI customers. At this time, not all Fuse PCI customers are impacted. Our engineering team is actively reviewing the issue and working toward a resolution. Additional updates will be provided here as more information becomes available. Oct 8, 21:24:35 GMT+0 - Monitoring - We recognize there was impact to a subset of Fuse PCI customers. A fix has been implemented, and our team is currently monitoring the results to confirm stability. Oct 8, 21:38:16 GMT+0 - Resolved - This incident has been resolved. It was scoped to affect both Fuse PCI and PS DEV customers leveraging the PCI environment who have not yet been migrated to the new infrastructure. System performance has stabilized, and normal operations have resumed.

Type: Incident Duration: 2 hours and 52 minutes Affected Components: PCI Fuse, FUSE Jun 5, 20:08:53 GMT+0 - Investigating - We are currently investigating an incident involving intermittent connectivity issues with the Fuse service. Our team is actively working to identify the root cause and implement a resolution. Jun 5, 21:40:08 GMT+0 - Identified - We’ve identified the issue as related to elevated system load. The problem is still ongoing, but we’ve narrowed down the cause. You may continue to see delays or unexpected behavior to logging. We’ll provide updates as we make progress. Jun 5, 21:56:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 23:00:34 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: PCI Fuse Apr 30, 20:37:00 GMT+0 - Resolved - We experienced an issue affecting the processing of inbound PCI numbers. The failure point was identified and corrective action was taken at 6:52 PM Eastern Time. Services are now operating normally.

Type: Incident Duration: 1 day, 7 hours and 1 minute Affected Components: PCI Fuse, Inbound Calling , Outbound Calling, FUSE Dec 20, 14:44:57 GMT+0 - Investigating - We are aware of a current issue impacting some customers' IVR experiences. This is preventing inbound calls from connecting as expected. We have all necessary resources engaged and will resolve the issue as soon as possible. Dec 20, 14:59:07 GMT+0 - Identified - We have identified the issue and have implemented a workaround to restore service. You may experience a slight delay in initial connection time, but calls now connect. We are continuing working on a final fix. Dec 20, 15:11:46 GMT+0 - Identified - We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly. Dec 20, 15:15:57 GMT+0 - Resolved - This incident is resolved.

Type: Incident Duration: 3 hours and 26 minutes Affected Components: PCI Fuse, Inbound Calling , DEV, PCI DEV, FUSE Sep 16, 11:49:43 GMT+0 - Identified - Some callers to the Plum Voice infrastructure are unexpectedly receiving a fast busy tone. We are aware of the issue and have all necessary resources engaged to resolve the issue as soon as possible. Sep 16, 12:44:40 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 13:41:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Thank you for your continued patience. Sep 16, 14:21:37 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 14:53:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 15:15:53 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 7 minutes Affected Components: Insight, PCI Fuse, DEV, PCI DEV, FUSE Sep 9, 17:35:28 GMT+0 - Investigating - We are currently investigating this incident. Sep 9, 18:06:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 9, 18:23:37 GMT+0 - Monitoring - We are seeing consistent call connections as expected. Our team will continue to monitor the situation to ensure stability Sep 9, 18:42:48 GMT+0 - Resolved - We are continuing to monitor. All services continue to be operational.

Type: Maintenance Duration: 3 hours Affected Components: PCI Fuse, Inbound Calling , Outbound Calling, PCI DEV Jun 19, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 19, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 19, 03:00:00 GMT+0 - Identified - We will be updating the Plum Voice platform to correct a scenario where voicemail recordings can unexpectedly be terminated prematurely. The infrastructure supporting these operations, existing in an active/active configuration. This maintenance window will account for the updating of infrastructure supporting 50% of the traffic within the active/active architecture. The completion of this maintenance will occur on Friday, Jun 21st at 3:00 AM UTC. Zero downtime is expected with this maintenance.

Type: Incident Duration: 32 minutes Affected Components: PCI Fuse, FUSE Jun 3, 14:54:29 GMT+0 - Identified - We've identified the cause of the issue affecting latency in Plum Fuse and are currently working on remediation. Our team is addressing the root cause to restore full functionality as quickly as possible. We will provide further updates as we make progress. Jun 3, 15:20:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 3, 15:26:33 GMT+0 - Resolved - We've identified and resolved an issue affecting autoscaling of Plum Fuse services. This has been resolved 11:19 AM EST.