Plum Voice experienced a minor incident on June 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 05, 2025, 08:08 PM UTC
Type: Incident Duration: 2 hours and 52 minutes Affected Components: PCI Fuse, FUSE Jun 5, 20:08:53 GMT+0 - Investigating - We are currently investigating an incident involving intermittent connectivity issues with the Fuse service. Our team is actively working to identify the root cause and implement a resolution. Jun 5, 21:40:08 GMT+0 - Identified - We’ve identified the issue as related to elevated system load. The problem is still ongoing, but we’ve narrowed down the cause. You may continue to see delays or unexpected behavior to logging. We’ll provide updates as we make progress. Jun 5, 21:56:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 23:00:34 GMT+0 - Resolved - This incident has been resolved.