Plum Voice experienced a minor incident on December 20, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 20, 2024, 02:44 PM UTC
Type: Incident Duration: 1 day, 7 hours and 1 minute Affected Components: PCI Fuse, Inbound Calling , Outbound Calling, FUSE Dec 20, 14:44:57 GMT+0 - Investigating - We are aware of a current issue impacting some customers' IVR experiences. This is preventing inbound calls from connecting as expected. We have all necessary resources engaged and will resolve the issue as soon as possible. Dec 20, 14:59:07 GMT+0 - Identified - We have identified the issue and have implemented a workaround to restore service. You may experience a slight delay in initial connection time, but calls now connect. We are continuing working on a final fix. Dec 20, 15:11:46 GMT+0 - Identified - We have confirmed the full fix for this issue and are implementing it now. We expect resolution shortly. Dec 20, 15:15:57 GMT+0 - Resolved - This incident is resolved.