Plum Voice incident

Intermittent Call Failures for Some Fuse PCI Customers

Minor Resolved View vendor source →

Plum Voice experienced a minor incident on October 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 09:21 PM UTC
Resolved
Oct 08, 2025, 09:21 PM UTC
Duration
—
Detected by Pingoru
Oct 08, 2025, 09:21 PM UTC

Update timeline

  1. resolved Oct 08, 2025, 09:21 PM UTC

    Type: Incident Duration: 16 minutes Affected Components: PCI DEV, PCI Fuse Oct 8, 21:21:56 GMT+0 - Investigating - We are currently investigating reports of intermittent call failures affecting a subset of Fuse PCI customers. At this time, not all Fuse PCI customers are impacted. Our engineering team is actively reviewing the issue and working toward a resolution. Additional updates will be provided here as more information becomes available. Oct 8, 21:24:35 GMT+0 - Monitoring - We recognize there was impact to a subset of Fuse PCI customers. A fix has been implemented, and our team is currently monitoring the results to confirm stability. Oct 8, 21:38:16 GMT+0 - Resolved - This incident has been resolved. It was scoped to affect both Fuse PCI and PS DEV customers leveraging the PCI environment who have not yet been migrated to the new infrastructure. System performance has stabilized, and normal operations have resumed.