Plum Voice incident

Outbound Calls and SMS Stuck in Queuing State

Minor Resolved View vendor source →

Plum Voice experienced a minor incident on June 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2025, 07:27 PM UTC
Resolved
Jun 06, 2025, 07:27 PM UTC
Duration
—
Detected by Pingoru
Jun 06, 2025, 07:27 PM UTC

Update timeline

  1. resolved Jun 06, 2025, 07:27 PM UTC

    Type: Incident Duration: 1 day, 2 hours and 7 minutes Affected Components: Website, Insight, Plum Voice SMS Service, Inbound Calling , PCI Fuse, FUSE, DEV, Outbound Calling, PCI DEV Jun 7, 21:35:15 GMT+0 - Resolved - This incident has been resolved. Jun 6, 19:27:54 GMT+0 - Investigating - We’re currently investigating reports of outbound calls and SMS not processing as expected. The team is reviewing the underlying systems and will provide updates as they become available. Jun 6, 20:08:42 GMT+0 - Monitoring - We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor. Jun 6, 20:47:06 GMT+0 - Resolved - Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time. Jun 7, 00:38:48 GMT+0 - Identified - We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress.