Plum Voice experienced a minor incident on October 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 15, 2024, 01:45 PM UTC
Type: Incident Duration: 23 hours and 14 minutes Affected Components: PCI Fuse, DEV, PCI DEV, FUSE Oct 15, 13:45:35 GMT+0 - Investigating - We are currently investigating an issue with the logging services. Please note, this issue is **not affecting call processing or functionality**, and all calls are being handled as expected. Our team is actively working to identify the cause and resolve the issue as soon as possible. We will provide updates as more information becomes available. Oct 15, 14:43:07 GMT+0 - Monitoring - We’ve identified the issue and implemented a fix. Logging is now working correctly for all calls made after the fix. Our systems are currently processing the logs from calls made during the incident, and once the backlog is cleared, they will be available for review. To clarify, no data has been lost—our systems are simply processing through the queue. We’ll continue to monitor the system and provide updates as needed. Oct 16, 12:59:49 GMT+0 - Resolved - Transitioning this disruption to a resolved status. After monitoring the system overnight - no further instances of misbehavior or resurgence of the issue have been identified. Please reach out to our Customer Care team via a support request if misbehavior with the logging application resurface.