Plum Voice experienced a minor incident on June 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 19, 2024, 03:00 AM UTC
Type: Maintenance Duration: 3 hours Affected Components: PCI Fuse, Inbound Calling , Outbound Calling, PCI DEV Jun 19, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 19, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 19, 03:00:00 GMT+0 - Identified - We will be updating the Plum Voice platform to correct a scenario where voicemail recordings can unexpectedly be terminated prematurely. The infrastructure supporting these operations, existing in an active/active configuration. This maintenance window will account for the updating of infrastructure supporting 50% of the traffic within the active/active architecture. The completion of this maintenance will occur on Friday, Jun 21st at 3:00 AM UTC. Zero downtime is expected with this maintenance.