PlugPay incident

Issues in changing charge mode in Zaptec Portal

Resolved after 3 hours 17 minutes, affecting Zaptec Integration, on September 18, 2025.

monitoring Sep 18, 2025, 10:56 AM UTC

We are continuing to monitor for any further issues.

Started
Sep 18, 2025, 07:39 AM UTC
Resolved
Sep 18, 2025, 10:57 AM UTC
Duration
3h 17m
Detected by Pingoru
Sep 18, 2025, 07:39 AM UTC

Affected components

Zaptec Integration

Update timeline

  1. investigating Sep 18, 2025, 07:39 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2025, 07:40 AM UTC

    From Zaptec: We are seeing some issues in changing charge mode in Zaptec Portal

  3. identified Sep 18, 2025, 09:52 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 18, 2025, 10:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 18, 2025, 10:56 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 18, 2025, 10:57 AM UTC

    This incident has been resolved.

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