Plivo incident

Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

Minor Vendor's status page →

Resolved after 6 days 12 hours, affecting Longcode SMS, USA & Canada and MMS, USA & Canada, on February 21, 2025.

investigating Feb 25, 2025, 05:46 AM UTC

We are continuing to investigate this issue.

Started
Feb 21, 2025, 07:14 PM UTC
Resolved
Feb 28, 2025, 08:06 AM UTC
Duration
6d 12h
Detected by Pingoru
Feb 21, 2025, 07:14 PM UTC

Affected components

Longcode SMS, USA & CanadaMMS, USA & Canada

Update timeline

  1. investigating Feb 21, 2025, 07:14 PM UTC

    Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. investigating Feb 22, 2025, 07:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 25, 2025, 05:46 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 28, 2025, 08:06 AM UTC

    This incident has been resolved.

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