Platform Science experienced a major incident on April 2, 2026 affecting External, lasting 20h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 02, 2026, 09:47 AM UTC
The data transmission issue with our partner has been resolved. Service is getting back to normal, and devices are gradually coming back online. We are monitoring the connection's stability to ensure a full recovery for all users.
- identified Apr 02, 2026, 12:03 PM UTC
We are currently experiencing a new service disruption affecting device connectivity. Our team has identified that this is due to a recurring data transmission issue with our partner. As a result, some devices may appear as "Offline." We are in direct contact with the provider to resolve this as a priority. We apologize for the repeated interruption.
- monitoring Apr 02, 2026, 12:46 PM UTC
The service disruption caused by our partner has been resolved. All systems are getting back to normal, and devices are reconnecting. We are closely monitoring the connection's stability to ensure all services return to 100% functionality. Thank you for your patience during this repeated disruption.
- resolved Apr 03, 2026, 06:44 AM UTC
We have confirmed that the connectivity issues have been resolved. All devices are back online and data transmission is stable. We apologize for the inconvenience caused by this double disruption.