Planning Center incident
External Link attachments are not loading on Services Mobile (iOS specific)
Resolved after 5 hours 17 minutes, affecting Services, on April 3, 2025.
A fix has been shipped in the form of a new Services iOS build, available in the App Store, (version 6.2.1)
Affected components
Update timeline
- investigating Apr 03, 2025, 10:42 PM UTC
Some customers are unable to access external link attachments on Services Mobile iOS version 6.2. Our team is looking into this issue.
- identified Apr 03, 2025, 11:52 PM UTC
The issue affecting external link attachments from loading has been identified and the team is working on a fix.
- identified Apr 04, 2025, 01:43 AM UTC
Update: Our team is continuing to work on a fix for this issue and plan to submit a new build to the app store for review once we have confirmed the fix.
- identified Apr 04, 2025, 02:35 AM UTC
Update: Our team has identified and submitted a fix to the App Store, which is now in Review.
- resolved Apr 04, 2025, 03:59 AM UTC
A fix has been shipped in the form of a new Services iOS build, available in the App Store, (version 6.2.1)
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