Planning Center incident

Checkr is not processing background checks

Resolved after 2 hours 18 minutes, affecting People, on July 31, 2025.

resolved Jul 31, 2025, 11:58 PM UTC

Checkr implemented a fix, and admins can request Checkr background checks again.

Started
Jul 31, 2025, 09:40 PM UTC
Resolved
Jul 31, 2025, 11:58 PM UTC
Duration
2h 18m
Detected by Pingoru
Jul 31, 2025, 09:40 PM UTC

Affected components

People

Update timeline

  1. investigating Jul 31, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2025, 10:10 PM UTC

    Checkr's ability to request background checks is currently down, they're investigating the cause.

  3. resolved Jul 31, 2025, 11:58 PM UTC

    Checkr implemented a fix, and admins can request Checkr background checks again.

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