Planning Center incident
Services mobile app crashing on launch for some users on iOS.
Resolved after 7 hours 58 minutes, affecting Services, on September 3, 2025.
This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.
Affected components
Update timeline
- investigating Sep 03, 2025, 04:15 PM UTC
Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.
- investigating Sep 03, 2025, 05:25 PM UTC
Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.
- identified Sep 03, 2025, 06:38 PM UTC
The issue has been identified and our team is working on a fix.
- identified Sep 03, 2025, 07:23 PM UTC
Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.
- identified Sep 03, 2025, 09:00 PM UTC
After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.
- resolved Sep 04, 2025, 12:14 AM UTC
This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.
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Amazon Web Services