Planning Center incident
Unable to add a new bank account in Church Center app (Android specific)
Resolved after 3 hours 40 minutes, affecting Church Center and Giving, on September 10, 2025.
Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.
Affected components
Update timeline
- investigating Sep 10, 2025, 06:21 PM UTC
Users may experience errors when attempting to add a new bank account on Church Center app. This issue is only affecting Android devices. We are currently investigating the issue.
- investigating Sep 10, 2025, 06:23 PM UTC
We are continuing to investigate this issue.
- identified Sep 10, 2025, 06:41 PM UTC
We've identified this as an issue related to a Stripe upgrade, and a fix is in the works.
- resolved Sep 10, 2025, 10:01 PM UTC
Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.
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