Planet DDS experienced a minor incident on May 23, 2025 affecting Practice Management, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management
Update timeline
- investigating May 23, 2025, 08:52 AM UTC
We’re currently experiencing degraded performance with Denticon, whereby some users are experiencing login issues. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- investigating May 23, 2025, 09:29 AM UTC
We are continuing to investigate this issue - for any users impacted, please try logging in via: https://w2.denticon.com/ temporarily.
- monitoring May 23, 2025, 09:47 AM UTC
A fix has been implemented, we continue to closely monitor.
- resolved May 23, 2025, 10:07 AM UTC
This incident has now been resolved.