Planet DDS incident

Degraded Performance - Claims Validation and Transmission to DentalXChange

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on May 14, 2026 affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:10 PM UTC
Resolved
May 14, 2026, 08:34 PM UTC
Duration
23m
Detected by Pingoru
May 14, 2026, 08:10 PM UTC

Affected components

Eligibility and Claims (DentalXchange)Eligibility & Claims

Update timeline

  1. investigating May 14, 2026, 08:10 PM UTC

    DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims. We are monitoring and updates will be provided.

  2. monitoring May 14, 2026, 08:25 PM UTC

    We are observing signs of recovery with the DentalXChange services. We are monitoring.

  3. resolved May 14, 2026, 08:34 PM UTC

    DentalXChange has marked this issue as resolved, and we have confirmed the services have been restored.