Planet DDS incident
Denticon - Scheduler Service - functionality degraded for some users.
Planet DDS experienced a minor incident on June 20, 2025 affecting Practice Management, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 12:55 PM UTC
We’re currently experiencing degraded performance with Scheduler. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- investigating Jun 20, 2025, 01:37 PM UTC
We are continuing to investigate this issue, and apologize for any inconvenience.
- investigating Jun 20, 2025, 01:56 PM UTC
While we work on resolving issues with Holidays and Office closed slots in "Daily View by User View", please consider either of following workarounds: 1. Use the Provider or Weekly view to review schedules. 2. Add a temporary block on the "Daily View by User View" as needed.
- investigating Jun 20, 2025, 03:37 PM UTC
We are continuing to investigate this issue. We currently believe that the loss of functionality is isolated to the 'Daily View' within the Scheduler and that making use of the 'Provider' or 'Weekly' views within Scheduler could be a work around for users experiencing issues.
- monitoring Jun 20, 2025, 04:31 PM UTC
We believe we have identified a short term workaround to this issue. Impacted users should be prompted to attempt to log out and back in again. We will continue to monitor this closely.
- resolved Jun 20, 2025, 04:59 PM UTC
We believe this incident has now been resolved, however we will continue to monitor closely.