Planet DDS incident

[Denticon] - [PDDS Pay] Service Performance Degraded

Notice Resolved View vendor source →

Planet DDS experienced a notice incident on June 20, 2025 affecting Payment Processing, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2025, 07:52 PM UTC
Resolved
Jun 20, 2025, 09:14 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 20, 2025, 07:52 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Jun 20, 2025, 07:52 PM UTC

    We’re currently experiencing degraded performance with Denticon PDDS Pay. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. monitoring Jun 20, 2025, 08:19 PM UTC

    We have identified a fix and are rolling it out at this time.

  3. resolved Jun 20, 2025, 09:14 PM UTC

    This issue is now resolved. If you still experience any performance degradation, please log out and log back in.