Planet DDS incident

Denticon - Partner Service Outage Impacting Eligibility & Claims

Major Resolved View vendor source →

Planet DDS experienced a major incident on July 24, 2025 affecting Eligibility and Claims (DentalXchange), lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 12:21 PM UTC
Resolved
Jul 24, 2025, 02:17 PM UTC
Duration
1h 55m
Detected by Pingoru
Jul 24, 2025, 12:21 PM UTC

Affected components

Eligibility and Claims (DentalXchange)

Update timeline

  1. investigating Jul 24, 2025, 12:21 PM UTC

    We’re currently experiencing an outage with our partner service (Dental XChange) which may be impacting Eligibility & Claims functionality for some users within Denticon. Our team is actively working with our partner to restore service back to normal operation.

  2. monitoring Jul 24, 2025, 01:41 PM UTC

    Our partner has implemented a fix and reporting all services as operational - we will continue to monitor closely.

  3. resolved Jul 24, 2025, 02:17 PM UTC

    This partner incident has now been resolved.