Planet DDS incident

AWS - Partner Service Performance Degraded Impacting Denticon and Cloud 9

Notice Resolved View vendor source →

Planet DDS experienced a notice incident on October 20, 2025 affecting Practice Management and Practice Management (cloud9ortho.com), lasting 9h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:38 AM UTC
Resolved
Oct 20, 2025, 06:42 PM UTC
Duration
9h 3m
Detected by Pingoru
Oct 20, 2025, 09:38 AM UTC

Affected components

Practice ManagementPractice Management (cloud9ortho.com)

Update timeline

  1. investigating Oct 20, 2025, 09:32 AM UTC

    We’re currently experiencing degraded performance with our partner service AWS which might impact Denticon and Cloud 9 applications. Our team is actively working with AWS to restore service back to normal operation.

  2. monitoring Oct 20, 2025, 09:38 AM UTC

    A fix has been implemented by AWS. Both Denticon and Cloud9 are operating normally, and we continue to monitor system performance.

  3. monitoring Oct 20, 2025, 02:24 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 02:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 06:42 PM UTC

    The incident has been resolved, with no issues observed on Denticon or Cloud9.