Planet DDS incident

Cloud 9 - Two Way Messaging Service Outage

Critical Resolved View vendor source →

Planet DDS experienced a critical incident on November 4, 2024 affecting Practice Management (cloud9ortho.com), lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 05:07 PM UTC
Resolved
Nov 04, 2024, 05:34 PM UTC
Duration
27m
Detected by Pingoru
Nov 04, 2024, 05:07 PM UTC

Affected components

Practice Management (cloud9ortho.com)

Update timeline

  1. investigating Nov 04, 2024, 04:48 PM UTC

    We’re currently experiencing an outage with Two Way Messaging/patient communication. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation. We will provide an update in 15 minutes.

  2. investigating Nov 04, 2024, 05:07 PM UTC

    We are now upgrading that database to allow more connections.

  3. investigating Nov 04, 2024, 05:24 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 04, 2024, 05:32 PM UTC

    This issue is now resolved.

  5. resolved Nov 04, 2024, 05:34 PM UTC

    This incident has been resolved.