Planet DDS incident

DentalExchange - Partner Service Outage Impacting Denticon Eligibility and Claims

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on November 25, 2024 affecting Eligibility and Claims (DentalXchange), lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 12:33 PM UTC
Resolved
Nov 25, 2024, 12:41 PM UTC
Duration
7m
Detected by Pingoru
Nov 25, 2024, 12:33 PM UTC

Affected components

Eligibility and Claims (DentalXchange)

Update timeline

  1. investigating Nov 25, 2024, 12:33 PM UTC

    We’re currently experiencing an outage with our partner service DentalExchange which is impacting Denticon Eligibility and Claims. Our team is actively working with our partner to restore service back to normal operation. We will provide an update in 15 minutes.

  2. resolved Nov 25, 2024, 12:41 PM UTC

    Our partner service DentalExchange has confirmed that services are recovered. Denticon Eligibility and Claims are operational at this time.