Planet DDS incident

Denticon DPC - Partner Service Performance Degraded Impacting Twilio

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on November 26, 2024 affecting Patient Communication, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 02:55 PM UTC
Resolved
Nov 26, 2024, 08:02 PM UTC
Duration
5h 7m
Detected by Pingoru
Nov 26, 2024, 02:55 PM UTC

Affected components

Patient Communication

Update timeline

  1. investigating Nov 26, 2024, 02:55 PM UTC

    We’re currently experiencing degraded performance with our partner service Twilio which is impacting Denticon DPC. Our team is actively working with our partner to restore service back to normal operation.

  2. identified Nov 26, 2024, 03:48 PM UTC

    We are continuing to work with the Twilio customer support on mitigating the issue.

  3. identified Nov 26, 2024, 04:54 PM UTC

    Twilio customer support has scoped the work and is continuing to work on restoring the service.

  4. identified Nov 26, 2024, 06:28 PM UTC

    Twilio customer support team is continuing to work on this issue at the highest priority.

  5. monitoring Nov 26, 2024, 07:50 PM UTC

    A fix for this issue is deployed by Twilio we are monitoring at this time.

  6. resolved Nov 26, 2024, 08:02 PM UTC

    This incident has been resolved.