Planet DDS incident

Legwork - Patient Engagement Performance Degraded

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on November 26, 2024 affecting Patient Engagement, lasting 17h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 10:18 PM UTC
Resolved
Nov 27, 2024, 03:28 PM UTC
Duration
17h 9m
Detected by Pingoru
Nov 26, 2024, 10:18 PM UTC

Affected components

Patient Engagement

Update timeline

  1. investigating Nov 26, 2024, 10:18 PM UTC

    We’re currently experiencing degraded performance with our partner Twilio. This is impacting Legwork Patient Engagement. We apologize for any inconvenience. Our team is actively working to restore service.

  2. identified Nov 26, 2024, 11:00 PM UTC

    The root cause for the issue is identified and Twilio customer service is working on preparing a fix for the issue.

  3. identified Nov 27, 2024, 12:04 AM UTC

    We are continuing to work with Twilio to build and deploy a fix for the issue.

  4. identified Nov 27, 2024, 02:19 AM UTC

    We are continuing to work with Twilio to build and deploy a fix for the issue.

  5. resolved Nov 27, 2024, 03:28 PM UTC

    The incident is now resolved.