Planet DDS incident

Denticon DPC - Partner Service Performance Degraded Impacting - Twilio

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on November 26, 2024 affecting Patient Communication, lasting 17h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 10:16 PM UTC
Resolved
Nov 27, 2024, 03:28 PM UTC
Duration
17h 11m
Detected by Pingoru
Nov 26, 2024, 10:16 PM UTC

Affected components

Patient Communication

Update timeline

  1. investigating Nov 26, 2024, 10:16 PM UTC

    We’re currently experiencing degraded performance with our partner service Twilio. This is impacting Denticon Patient Communication for a small subset of customers. Our team is actively working with our partner to restore service back to normal operation.

  2. identified Nov 26, 2024, 11:00 PM UTC

    The root cause for the issue is identified and Twilio customer service is working on preparing a fix for the issue.

  3. identified Nov 27, 2024, 12:04 AM UTC

    We are continuing to work with Twilio to build and deploy a fix for the issue.

  4. identified Nov 27, 2024, 02:19 AM UTC

    We are continuing to work with Twilio to build and deploy a fix for the issue.

  5. resolved Nov 27, 2024, 03:28 PM UTC

    The incident is now resolved.