Planet DDS incident

Denticon - Performance Degraded for a small subset of customers

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on January 20, 2025 affecting Practice Management, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 05:04 PM UTC
Resolved
Jan 20, 2025, 07:05 PM UTC
Duration
2h
Detected by Pingoru
Jan 20, 2025, 05:04 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating Jan 20, 2025, 05:04 PM UTC

    We’re currently experiencing degraded performance with Denticon. This issue is only affecting a small number of customers at this time. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. monitoring Jan 20, 2025, 06:30 PM UTC

    We have implemented a configuration change and the issue should be resolved at this time.

  3. resolved Jan 20, 2025, 07:05 PM UTC

    The incident is resolved at this time. All services are operating as normal.