Planet DDS incident

Denticon - Patient Communications Service Performance Degraded

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on March 28, 2025 affecting Patient Communication, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 12:18 PM UTC
Resolved
Mar 28, 2025, 01:26 PM UTC
Duration
1h 7m
Detected by Pingoru
Mar 28, 2025, 12:18 PM UTC

Affected components

Patient Communication

Update timeline

  1. investigating Mar 28, 2025, 12:18 PM UTC

    We’re currently experiencing degraded performance with Denticon - Patient Communications. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. investigating Mar 28, 2025, 12:56 PM UTC

    We’re still experiencing degraded performance with Denticon - Patient Communications. We apologize for any inconvenience. Our team continues working to restore this service back to normal operation.

  3. investigating Mar 28, 2025, 01:24 PM UTC

    The issue experienced with Denticon - Patient Communications has now been resolved - we apologize for any inconvenience caused during this service degradation.

  4. resolved Mar 28, 2025, 01:26 PM UTC

    This incident has been resolved.