Planet DDS incident

Denticon Service Performance Degraded - Login issues

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on April 8, 2025 affecting Practice Management, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 10:46 AM UTC
Resolved
Apr 08, 2025, 12:08 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 08, 2025, 10:46 AM UTC

Affected components

Practice Management

Update timeline

  1. investigating Apr 08, 2025, 10:46 AM UTC

    We’re currently experiencing degraded performance with Denticon, where some users are not able to log in successfully. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. monitoring Apr 08, 2025, 11:02 AM UTC

    The issue has been mitigated and we continue to monitor closely.

  3. resolved Apr 08, 2025, 12:08 PM UTC

    This incident has been resolved.