Pix4D Outage History

Pix4D is up right now

Pix4D had 7 outages in the last 2 years totaling 118h 6m of downtime — averaging 0.3 incidents per month.

There were 7 Pix4D outages since September 11, 2025 totaling 118h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pix4d.com

Major April 21, 2026

Elevated API Errors

Detected by Pingoru
Apr 21, 2026, 07:35 AM UTC
Resolved
Apr 23, 2026, 02:02 PM UTC
Duration
2d 6h
Affected: Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey
Timeline · 6 updates
  1. investigating Apr 21, 2026, 07:35 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. investigating Apr 21, 2026, 10:27 AM UTC

    We are continuing to investigate the issue.

  3. investigating Apr 21, 2026, 12:40 PM UTC

    We have identified the root cause of the incident.

  4. monitoring Apr 21, 2026, 03:19 PM UTC

    We have restored most of the cloud services, and we are monitoring their status. Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.

  5. monitoring Apr 22, 2026, 09:13 AM UTC

    All cloud services are fully operational and stable. We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23. We appreciate your patience while we worked to resolve this.

  6. resolved Apr 23, 2026, 02:02 PM UTC

    All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.

Read the full incident report →

Minor February 11, 2026

Cloud UI - annotations unexpectedly deleted

Detected by Pingoru
Feb 11, 2026, 08:28 AM UTC
Resolved
Feb 13, 2026, 12:34 PM UTC
Duration
2d 4h
Affected: PIX4DcatchPIX4Dcloud
Timeline · 6 updates
  1. investigating Feb 11, 2026, 05:19 PM UTC

    We are currently investigating the issue.

  2. monitoring Feb 11, 2026, 05:27 PM UTC

    Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident. A fix has been implemented, so no more annotations will be unexpectedly deleted.

  3. monitoring Feb 12, 2026, 09:02 AM UTC

    We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.

  4. monitoring Feb 12, 2026, 03:38 PM UTC

    We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.

  5. monitoring Feb 13, 2026, 09:45 AM UTC

    We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.

  6. resolved Feb 13, 2026, 12:34 PM UTC

    We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.

Read the full incident report →

Critical January 22, 2026

Cloud API and site down

Detected by Pingoru
Jan 22, 2026, 08:59 AM UTC
Resolved
Jan 22, 2026, 09:23 AM UTC
Duration
23m
Affected: Pix4D Licensing systemPIX4DcloudPIX4Dengine Cloud API
Timeline · 5 updates
  1. identified Jan 22, 2026, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 22, 2026, 09:01 AM UTC

    We are working on restoring the cloud API and site.

  3. monitoring Jan 22, 2026, 09:07 AM UTC

    The services are back online but we are investigating an issue on the authentication.

  4. monitoring Jan 22, 2026, 09:14 AM UTC

    The services are back to normal. We are monitoring and validating the traffic.

  5. resolved Jan 22, 2026, 09:23 AM UTC

    All services are restored correctly with the revert of the change. We do not notice any further problem. Sorry for the inconvenience caused by the API outage.

Read the full incident report →

Minor November 10, 2025

High database load

Detected by Pingoru
Nov 10, 2025, 08:17 AM UTC
Resolved
Nov 10, 2025, 11:04 AM UTC
Duration
2h 47m
Affected: Pix4D Licensing systemPIX4DcloudPIX4Dengine Cloud API
Timeline · 4 updates
  1. investigating Nov 10, 2025, 08:17 AM UTC

    We are currently observing a high load on our database, we are investigating the cause.

  2. identified Nov 10, 2025, 09:54 AM UTC

    We found the issue and are working on deploying a patch.

  3. monitoring Nov 10, 2025, 10:31 AM UTC

    The fix has been applied and the load decreased immediately. This change was a modification we did not rollback entirely on Friday. We are monitoring the situation.

  4. resolved Nov 10, 2025, 11:04 AM UTC

    We are closing the incident as resolved.

Read the full incident report →

Critical October 20, 2025

AWS Outage - Elevated errors on our backend infrastructure

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
3h 13m
Affected: Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey
Timeline · 2 updates
  1. identified Oct 20, 2025, 10:11 AM UTC

    Our cloud provider (AWS) is experiencing technical issues on multiple services we rely on, affecting the API and the processing infrastructure. Processing might be delayed or failing as a result. For more details please check AWS incident page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

  2. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 13, 2025

Pix4Dcloud and Pix4Dcatch outage

Detected by Pingoru
Oct 13, 2025, 09:54 AM UTC
Resolved
Oct 13, 2025, 11:28 AM UTC
Duration
1h 34m
Affected: PIX4DcatchPIX4Dcloud
Timeline · 3 updates
  1. identified Oct 13, 2025, 12:21 PM UTC

    Issue with interacting with the datasets from the Pix4Dcloud UI and Pix4Dcatch.

  2. identified Oct 13, 2025, 12:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 13, 2025, 12:22 PM UTC

    The issue has been identified and resolved.

Read the full incident report →

Critical September 11, 2025

Engine API outage

Detected by Pingoru
Sep 11, 2025, 01:45 PM UTC
Resolved
Sep 11, 2025, 05:21 PM UTC
Duration
3h 35m
Affected: PIX4Dengine Cloud API
Timeline · 4 updates
  1. identified Sep 11, 2025, 04:57 PM UTC

    API engine customers cannot process.

  2. monitoring Sep 11, 2025, 05:03 PM UTC

    A fix is getting deployed. We will test the fix in production as soon as it is ready.

  3. monitoring Sep 11, 2025, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 11, 2025, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →