Pix4D incident

Engine API outage

Critical Resolved View vendor source →

Pix4D experienced a critical incident on September 11, 2025 affecting PIX4Dengine Cloud API, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 01:45 PM UTC
Resolved
Sep 11, 2025, 05:21 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 11, 2025, 01:45 PM UTC

Affected components

PIX4Dengine Cloud API

Update timeline

  1. identified Sep 11, 2025, 04:57 PM UTC

    API engine customers cannot process.

  2. monitoring Sep 11, 2025, 05:03 PM UTC

    A fix is getting deployed. We will test the fix in production as soon as it is ready.

  3. monitoring Sep 11, 2025, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 11, 2025, 05:21 PM UTC

    This incident has been resolved.