Pix4D incident

High database load

Minor Resolved View vendor source →

Pix4D experienced a minor incident on November 10, 2025 affecting Pix4D Licensing system and PIX4Dcloud and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 08:17 AM UTC
Resolved
Nov 10, 2025, 11:04 AM UTC
Duration
2h 47m
Detected by Pingoru
Nov 10, 2025, 08:17 AM UTC

Affected components

Pix4D Licensing systemPIX4DcloudPIX4Dengine Cloud API

Update timeline

  1. investigating Nov 10, 2025, 08:17 AM UTC

    We are currently observing a high load on our database, we are investigating the cause.

  2. identified Nov 10, 2025, 09:54 AM UTC

    We found the issue and are working on deploying a patch.

  3. monitoring Nov 10, 2025, 10:31 AM UTC

    The fix has been applied and the load decreased immediately. This change was a modification we did not rollback entirely on Friday. We are monitoring the situation.

  4. resolved Nov 10, 2025, 11:04 AM UTC

    We are closing the incident as resolved.