Pix4D incident

Cloud API and site down

Critical Resolved View vendor source →

Pix4D experienced a critical incident on January 22, 2026 affecting Pix4D Licensing system and PIX4Dcloud and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 08:59 AM UTC
Resolved
Jan 22, 2026, 09:23 AM UTC
Duration
23m
Detected by Pingoru
Jan 22, 2026, 08:59 AM UTC

Affected components

Pix4D Licensing systemPIX4DcloudPIX4Dengine Cloud API

Update timeline

  1. identified Jan 22, 2026, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 22, 2026, 09:01 AM UTC

    We are working on restoring the cloud API and site.

  3. monitoring Jan 22, 2026, 09:07 AM UTC

    The services are back online but we are investigating an issue on the authentication.

  4. monitoring Jan 22, 2026, 09:14 AM UTC

    The services are back to normal. We are monitoring and validating the traffic.

  5. resolved Jan 22, 2026, 09:23 AM UTC

    All services are restored correctly with the revert of the change. We do not notice any further problem. Sorry for the inconvenience caused by the API outage.