Pix4D experienced a minor incident on February 11, 2026 affecting PIX4Dcatch and PIX4Dcloud, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2026, 05:19 PM UTC
We are currently investigating the issue.
- monitoring Feb 11, 2026, 05:27 PM UTC
Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident. A fix has been implemented, so no more annotations will be unexpectedly deleted.
- monitoring Feb 12, 2026, 09:02 AM UTC
We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.
- monitoring Feb 12, 2026, 03:38 PM UTC
We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.
- monitoring Feb 13, 2026, 09:45 AM UTC
We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.
- resolved Feb 13, 2026, 12:34 PM UTC
We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.