Pix4D incident

Elevated API Errors

Major Resolved View vendor source →
Started
Apr 21, 2026, 07:35 AM UTC
Resolved
Apr 23, 2026, 02:02 PM UTC
Duration
2d 6h
Detected by Pingoru
Apr 21, 2026, 07:35 AM UTC

Affected components

Pix4D Licensing systemPIX4DcatchPIX4DcloudPIX4Dengine Cloud APIPIX4DfieldsPIX4DmapperPIX4DmaticPIX4DreactPIX4Dsurvey

Update timeline

  1. investigating Apr 21, 2026, 07:35 AM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. investigating Apr 21, 2026, 10:27 AM UTC

    We are continuing to investigate the issue.

  3. investigating Apr 21, 2026, 12:40 PM UTC

    We have identified the root cause of the incident.

  4. monitoring Apr 21, 2026, 03:19 PM UTC

    We have restored most of the cloud services, and we are monitoring their status. Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.

  5. monitoring Apr 22, 2026, 09:13 AM UTC

    All cloud services are fully operational and stable. We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23. We appreciate your patience while we worked to resolve this.

  6. resolved Apr 23, 2026, 02:02 PM UTC

    All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.

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