Pix4D experienced a major incident on April 21, 2026 affecting Pix4D Licensing system and PIX4Dcatch and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 07:35 AM UTC
We're experiencing an elevated level of API errors and are currently investigating the issue.
- investigating Apr 21, 2026, 10:27 AM UTC
We are continuing to investigate the issue.
- investigating Apr 21, 2026, 12:40 PM UTC
We have identified the root cause of the incident.
- monitoring Apr 21, 2026, 03:19 PM UTC
We have restored most of the cloud services, and we are monitoring their status. Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.
- monitoring Apr 22, 2026, 09:13 AM UTC
All cloud services are fully operational and stable. We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23. We appreciate your patience while we worked to resolve this.
- resolved Apr 23, 2026, 02:02 PM UTC
All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.