Pix4D incident

Pix4Dcloud and Pix4Dcatch outage

Critical Resolved View vendor source →

Pix4D experienced a critical incident on October 13, 2025 affecting PIX4Dcatch and PIX4Dcloud, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 09:54 AM UTC
Resolved
Oct 13, 2025, 11:28 AM UTC
Duration
1h 34m
Detected by Pingoru
Oct 13, 2025, 09:54 AM UTC

Affected components

PIX4DcatchPIX4Dcloud

Update timeline

  1. identified Oct 13, 2025, 12:21 PM UTC

    Issue with interacting with the datasets from the Pix4Dcloud UI and Pix4Dcatch.

  2. identified Oct 13, 2025, 12:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 13, 2025, 12:22 PM UTC

    The issue has been identified and resolved.