Pix4D incident

AWS Outage - Elevated errors on our backend infrastructure

Critical Resolved View vendor source →

Pix4D experienced a critical incident on October 20, 2025 affecting Processing infrastructure US and Processing infrastructure DE and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC

Affected components

Processing infrastructure USProcessing infrastructure DEPix4D Licensing systemProcessing infrastructure JPPIX4DcatchProcessing infrastructure KRPIX4DcloudPIX4Dengine Cloud APIProcessing infrastructure CAPIX4Dfields

Update timeline

  1. identified Oct 20, 2025, 10:11 AM UTC

    Our cloud provider (AWS) is experiencing technical issues on multiple services we rely on, affecting the API and the processing infrastructure. Processing might be delayed or failing as a result. For more details please check AWS incident page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

  2. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.