Philo Outage History

This incident has been resolved.

Type: Incident Duration: 7 days, 2 hours and 27 minutes Affected Components: Video Sep 15, 16:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 15, 17:05:00 GMT+0 - Identified - Roku has identified the error causing the spike in playback issues for the affected devices. Sep 22, 18:26:53 GMT+0 - Resolved - Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved.

This incident has been resolved! If any possible purchases were made during this downtime, please restart your Philo app to get things corrected. Contact our support team should any issues continue.

This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.

Type: Incident Duration: 1 hour and 21 minutes Affected Components: Apps, Video Mar 3, 22:42:54 GMT+0 - Investigating - We are currently investigating an issue that appears to be causing some users to encounter a black screen or loading dots when trying to view a show page. Mar 3, 23:24:57 GMT+0 - Identified - Our engineers believe they have identified the issue and are working on a possible solution. Mar 4, 00:03:36 GMT+0 - Resolved - The issue is now resolved. Thank you for your patience!

Type: Incident Duration: 20 minutes Affected Components: Apps, Video Oct 24, 17:22:51 GMT+0 - Investigating - When opening the app, you may encounter a “shruggie” error message similar to what appears on the web. Oct 24, 17:23:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 24, 17:28:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:43:09 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 28 minutes Affected Components: Apps, Sign In, Sign Up, Video Oct 22, 19:33:07 GMT+0 - Investigating - We’re currently experiencing a service outage affecting Fire TV. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. Oct 22, 20:29:33 GMT+0 - Identified - Oct 22, 22:01:31 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: help.philo.com, Apps, Video, Support (chat and phone), Sign Up, Sign In May 20, 23:11:12 GMT+0 - Resolved - This incident has been resolved. May 20, 21:41:14 GMT+0 - Resolved - Our engineers are investigating an issue causing problems for some customers with the video player.

Type: Incident Duration: 3 hours and 56 minutes Affected Components: Sign Up, Sign In Apr 23, 21:51:54 GMT+0 - Identified - An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue. Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method. Apr 23, 22:14:51 GMT+0 - Monitoring - Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required. We'll continue to monitor the status until we have confirmed the issue to be fully resolved. Apr 24, 01:47:38 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 24 minutes Affected Components: Apps Jan 29, 15:07:46 GMT+0 - Investigating - We are currently investigating this incident. Jan 29, 15:26:08 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Jan 29, 15:31:54 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 25 minutes Affected Components: Video Jan 15, 21:30:14 GMT+0 - Resolved - This incident has been resolved. Jan 15, 21:05:22 GMT+0 - Identified - We've received reports that videos are not playable and/or there is a black screen. We've identified the issue and are working on a fix. Jan 15, 21:27:18 GMT+0 - Monitoring - A fix has been deployed and we are monitoring.

Type: Incident Duration: 21 minutes Affected Components: Video Nov 14, 00:17:44 GMT+0 - Investigating - We are actively investigating errors with video playback for live content. Our engineering team is working as quickly as possible to restore things, and we will post updates as they become available. Nov 14, 00:32:11 GMT+0 - Monitoring - We believe we have identified and resolved the main issue, and are continuing to monitor for any remaining user impact. Nov 14, 00:38:40 GMT+0 - Resolved - The issue is now resolved. We appreciate everyone's patience and understanding!

Type: Incident Duration: 1 hour and 50 minutes Affected Components: Video Oct 27, 12:43:10 GMT+0 - Identified - There is an active issue upstream of Philo with all channels coming from AMC Networks, and as a result they are currently down on Philo. Our signal acquisition provider is actively working on the issue. The list of impacted channels is as follows: * AMC * BBC America * IFC * Sundance TV * We TV We apologize for the inconvenience, and will update this post once we have been notified that signal is restored. Oct 27, 14:07:13 GMT+0 - Identified - Our signal provider has confirmed they are actively engaged with AMC to fix the issue. No ETAs on a fix have been provided as of yet. Oct 27, 14:33:32 GMT+0 - Resolved - The AMC channels have been restored. Thank you for your patience during this issue!