Philo incident

Video playback freezing on Roku G000x/H000x models

Minor Resolved View vendor source →

Philo experienced a minor incident on September 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 04:00 PM UTC
Resolved
Sep 15, 2026, 04:00 PM UTC
Duration
—
Detected by Pingoru
Sep 15, 2026, 04:00 PM UTC

Update timeline

  1. resolved Sep 15, 2026, 04:00 PM UTC

    Type: Incident Duration: 7 days, 2 hours and 27 minutes Affected Components: Video Sep 15, 16:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 15, 17:05:00 GMT+0 - Identified - Roku has identified the error causing the spike in playback issues for the affected devices. Sep 22, 18:26:53 GMT+0 - Resolved - Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved.