Philo incident

We’ve identified an issue affecting all Web TV platforms

Minor Resolved View vendor source →

Philo experienced a minor incident on October 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 05:22 PM UTC
Resolved
Oct 24, 2025, 05:22 PM UTC
Duration
—
Detected by Pingoru
Oct 24, 2025, 05:22 PM UTC

Update timeline

  1. resolved Oct 24, 2025, 05:22 PM UTC

    Type: Incident Duration: 20 minutes Affected Components: Apps, Video Oct 24, 17:22:51 GMT+0 - Investigating - When opening the app, you may encounter a “shruggie” error message similar to what appears on the web. Oct 24, 17:23:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 24, 17:28:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:43:09 GMT+0 - Resolved - This incident has been resolved.