Philo incident

Issues with Amazon billed accounts getting deactivated

Major Ongoing

Philo is currently experiencing a major incident affecting Apps, which began 1d ago. The vendor's full update timeline is below.

Started
Jun 23, 2026, 02:42 AM UTC
Resolved
Ongoing
Duration
● 1d 8h
Detected by Pingoru
Jun 23, 2026, 02:42 AM UTC

Affected components

Apps

Update timeline

  1. investigating Jun 23, 2026, 02:42 AM UTC

    We are currently investigating this incident.

  2. identified Jun 23, 2026, 07:42 AM UTC

    Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.

  3. identified Jun 23, 2026, 03:00 PM UTC

    We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.

  4. monitoring Jun 23, 2026, 03:56 PM UTC

    We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.