Philo incident

Issues with Amazon billed accounts getting deactivated

Major Resolved

Philo experienced a major incident on June 23, 2026 affecting Apps, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 02:42 AM UTC
Resolved
Jun 24, 2026, 06:23 PM UTC
Duration
1d 15h
Detected by Pingoru
Jun 23, 2026, 02:42 AM UTC

Affected components

Apps

Update timeline

  1. investigating Jun 23, 2026, 02:42 AM UTC

    We are currently investigating this incident.

  2. identified Jun 23, 2026, 07:42 AM UTC

    Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.

  3. identified Jun 23, 2026, 03:00 PM UTC

    We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.

  4. monitoring Jun 23, 2026, 03:56 PM UTC

    We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.

  5. resolved Jun 24, 2026, 06:23 PM UTC

    This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.